FAQ
Explore the most frequently asked questions.
I want to learn more about:
In simple terms, City Drive takes care of ensuring that you receive your earnings when working as a courier. We handle insurance, invoicing, and provide support.
As a courier or driver, you can't directly be employed by most transportation apps if you don't have your own business with the right profile (PKD). Moreover, working with an app can come with some challenges, such as the need to manage each delivery as a separate invoice. City Drive, as a fleet partner and your accounting office, makes this work easier by acting as a middleman between you and the app. We are responsible for your social security contributions, tax payments in accordance with Polish law, your accounting, and most importantly, ensuring that you receive your payment on time.
You will find City Drive offices in 6 different cities in Poland.
Here are the exact addresses:
- Warsaw, ul. Żelazna 58/62, 00-866
- Wrocław, ul. gen. Józefa Bema 2, 50-265
- Kraków, ul. Berka Joselewicza 26, 30-031
- Gdańsk, ul. Słonimskiego 6c/13, 80-280
- Poznań, ul. Górna Wilda 78, 61-564
- Łódź, ul. Adama Próchnika 3, 90-408
- Katowice, ul. S. Moniuszki 7, 40-005
- Szczecin, ul. Mazurska 18, 71-444
We speak 4 languages. We can communicate in Polish, English, Ukrainian, and Russian.
Would you like City Drive to become your fleet partner? We appreciate your interest. To join our team of couriers, you should sign a contract with us - this is a guarantee of legal employment.
Go to our panel, register and fill in the necessary data. Then choose the applications you would like to work with (if you have any doubts, be sure to contact us - we'll advise you). In the e-mail we’ll send you, you will find instructions on how to proceed, which looks slightly different depending on which application you have chosen. Pick up the equipment you need or buy it from us and you can start working now.
City Drive employs couriers throughout Poland. We’re wherever the applications we work with are available. Even if we don't have an office in your city, we are always in contact and are willing to start working together. Give us a call at 730 000 310 or write to biuro@city-drive.pl.
We know what is important to the courier. Our support often works more efficiently than application support. We provide easy contact, access to courier equipment, the best vehicle rental terms and general assistance at every stage of the job.
City Drive is more than a billing partner. We are a recommended fleet partner for many apps, working closely with them. Our approach to courier also sets us apart. We focus on relationships - we want you to feel taken care of at every level. You can write to us with any question, our team of specialists will be happy to answer you.
We also strive to educate couriers to provide applications with a quality fleet - this is what we are known for. We create a friendly courier environment on many social media channels, where couriers - ours and others - share their experiences. We are often the first to offer incoming projects and job opportunities. We reward the best couriers. Want to work with the best? Join us!
It’s simple! Earn a 100 PLN bonus (2x50 PLN) for every friend you refer.
Here’s how it works:
- Log in to your City Drive panel and go to the “Referral Program” section.
- Copy your referral link or show your unique QR code to your friends.
- Share it wherever you like!
Once your referred friend completes their first and second settlement, you’ll receive your 100 PLN bonus (2x50 PLN).
Referred couriers also receive a 50 PLN bonus (25 PLN with their first settlement and another 25 PLN with their second settlement).
All you have to do is terminate the contract with your previous partner and register in our panel. You can also visit one of our offices, write or call, and we will help you with everything. To terminate the contract with your previous partner, you just need to send an email stating the following information: your details, the data of the company with which you’re ending your partnership, the start date and the termination date of the contract.
Remember to inform the app you work for about the change of partners. Each app has a slightly different process. For example, Glovo and Bolt Food change partners as quickly as possible, while Wolt will transfer you to us after the current billing period ends. It's best to contact the app and ask when the partner change will be accepted. If you earn anything during the transition, your previous partner should make a final payment, which you can also expect from us if you ever decide to end the cooperation.
No! Being a courier doesn't require you to make significant sacrifices. You can work whenever you want - you set the days and hours of work. In some delivery apps, you may need to schedule yourself in advance, but there is no minimum number of hours you have to reserve.
If you have one of the following documents, we can start working with you right away:
- Student ID and a certificate of full-time studies
- Permanent residence card
- The Pole‘s Card
- Other document entitling you to work in Poland
If you don't have the appropriate document, don't worry! We can help you with the paperwork for the labor office and obtain a work authorization for 24 months.
If you are a citizen of Belarus, Georgia, Moldova, or Armenia, you need to send the following documents (scanned or clear photos) to the email address biuro@city-drive.pl with the title "Statement":
- Passport - all pages with any annotations
- Residence card or visa
- Full name
- Phone number
- Delivery app you work with
For Ukrainian citizens, a passport and a document proving your legal stay in Poland are sufficient.
We enter into a contract of mandate with our couriers and drivers, so we recommend that you deregister from the Labor Office once you start working with us. Our contract provides you with health insurance.
As a student, you should provide us with a certificate confirming your student status (from your current semester of study). You will get the certificate from your university, just ask.
Of course you can!
We run an accounting office that serves many self-employed couriers and drivers all over Poland. Why did they choose us? Thanks to this cooperation they save time and accounting costs, which are extremely low with us. We have an unbeatable offer, because we have specialized in the transportation industry for years.
You have only one invoice to settle, not hundreds as before. Passenger invoices do not show your company's name, only ours.
To start working you need to sign one of the following contracts with us:
- Contract of mandate
- B2B cooperation
If you are a foreigner, please contact us. We will help you choose the most favorable form of cooperation.
A contract of mandate is a document that guarantees you Social Security insurance and the legality of your work. We offer it to all our employees, asking in advance for information about their situation (age, other work, student status). On the basis of this contract, we have to pay the relevant contributions. Their amount depends on the information provided and is outlined in the terms and conditions of cooperation.
You will need a written consent from your parent or legal guardian, as well as a current school ID for this semester.
Click here to download the required consent form from City Drive for employing a minor. The application where you can work from the age of 16 is Stuart.
Contact us as soon as possible. We are not likely to make mistakes, but we can certainly explain where the amount came from and what fees were deducted.
If your payment doesn't match what you see in the app, reach out to us. We'll do our best to quickly analyze your earnings and explain the discrepancy.
City Drive charges a weekly fee of 30 PLN per app. Special rates and additional fees apply:
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Pyszne.pl, Glovo, Uber Eats: 0 PLN (promo valid until Dec 31, 2026)
It's difficult to talk about average earnings because couriers can be divided into two groups:
1. Those who work part-time, combining it with other daily responsibilities.
2. Those for whom working in delivery apps is their main source of income and they treat it like a full-time job.
The first group earns an average profit of around 500 PLN per week, while the second group earns approximately 1,500-2,000 PLN per week.
For weekly advances, the fee is charged separately for each app.
- Glovo: Every week (Thursday, Friday)
- Wolt: Every week (Thursday, Friday)
- Żabka Jush: Every week (Thursday, Friday)
- Uber Eats: Every week (Tuesday)
- Stuart: Every week (Wednesday)
- Bolt Food: Every week (Monday, Tuesday)
By the 20th of each month, you must make a transfer of 8.5% on the amount of payment for vehicle rental to the tax office, form symbol: PPE. For ease of reference, the amounts are listed in our billing service. You make the transfers like any other transfer through a bank. All payments must be made to an individual bank account number, which you can generate for free here:
https://www.podatki.gov.pl/mikrorachunek-podatkowy/
In the title you can specify the month and year to have a confirmation of the fee for the billing period.
In order to properly file your taxes, we need to know which Tax Office you belong to. If you're not sure, you can check it here using either your postal code or place of residence: https://www.e-pity.pl/znajdz-urzad-skarbowy-online/
The incorrect way of calculating VAT is: 100 PLN * 8% = 8 PLN or 100 * 23% = 23 PLN. What's wrong? The tax amounts are calculated based on the net amount, not the gross amount.
So, if we have our amount as 100 PLN, the calculations would be as follows:
- 8% rate 23% rate
- Net amount 92.60 PLN 81.30 PLN
- How to calculate? 92.60 PLN * 8% 81.30 PLN * 23% VAT amount 7.40 PLN 18.70 PLN
- Gross amount 92.60 PLN + 7.40 PLN = 100 PLN 81.30 PLN + 18.70 PLN = 100 PLN
Formula for the correct way of calculating VAT: VAT = Gross / (100 + X) * X → where X is the VAT tax rate. So, an 8% VAT tax on 100 PLN gross will be: 100 PLN / 108 * 8 = 7.40 PLN, and a 23% VAT tax on 100 PLN gross will be: 100 PLN / 123 * 23 = 18.70 PLN.
PIT-28 is only the settlement of the vehicle rental contract, PIT-11 is the settlement of the assignment contract.
It's very simple. Go to the tab and check out how to become a courier in:
- Bolt Food - https://city-drive.pl/en/bolt-food/
- Wolt - https://city-drive.pl/en/wolt/
- Uber Eats - https://city-drive.pl/en/uber-eats/
- Glovo - https://city-drive.pl/en/glovo/
- Stuart - https://city-drive.pl/en/stuart/
- Jush - https://city-drive.pl/en/jush/
- Pyszne.pl - https://en.link.city-drive.pl/pyszne
In City Drive, we have 7 courier apps to choose from. If you're not sure which one offers the best conditions for you, check out the "Work as a Courier" tab to see what it's like to work in each of them.
Here are a few criteria you can consider when choosing an app:
- The city where the app operates
- Scheduled driving or flexible hours
- Minimum age requirement (16 or 18 years old)
- Required vehicle
By delivering by bicycle you certainly save on fuel and depreciation of the car, and the app allows a maximum distance of up to 7.5 kilometers. Driving by car you have no such limitations. A bicycle courier can count on short-distance courses with a smaller load. Scooter couriers have better performance in terms of time and can take longer distances, but the issue of load remains similar.
The courier who has a car will receive the largest orders and only to him the apps will assign long courses. In some apps, car couriers earn more because of the cost of fuel, or, conversely, earn less, but have their fuel reimbursement credited.
Apps such as Glovo or Jush are very keen on couriers delivering by bike or scooter, due to the fact that these deliveries are faster.
Depending on the app, the bag is either sent directly by the app you work for or by us from our office. Usually, the delivery of the bag takes 1-2 business days. Some apps provide the bags for free, while others send them and deduct the cost from your first settlement.
Go to the tab city-drive.pl/en/equipment-for-couriers, where you will find detailed information about it. Fill out the bag purchase form and wait for contact from us.
You can rent an electric bicycle from us! Other couriers praise it, so you will surely enjoy riding it too.
Go to the tab https://city-drive.pl/en/equipment-for-couriers and learn more about renting an electric bicycle. Fill out the form you will find on the website, and we will contact you.
Unfortunately - we do not rent cars to couriers, but we have great electric bicycles available. Check out: https://city-drive.pl/en/equipment-for-couriers
You can work on multiple apps at the same time. Contact us to activate more apps for you. You don’t need to sign multiple contracts for this. One agreement is enough to hook up to all the apps. You can have all your billing in one place - in City Drive.
A zone is the area within which your app operates and in which you will deliver orders. When you open your app, you will probably see its zone on the map - it will be marked in color. When working, you should always be within the application's zone. When you start working, you are required to log into the app a moment before you start, already being inside the zone. Your phone must have geolocation enabled.
Applications
Bolt Food activates accounts 2-3 times a week, so you shouldn't wait longer than a few days. If it does happen, though, send an email to support: poland-food@bolt.eu
City Drive pays out Bolt Food advances once a week. The money will be in your account on Monday or Tuesday.
To work in Bolt Food, you need to be of legal age, have a smartphone with a Polish SIM card and internet access, a valid photo ID document, and a fleet partner (City Drive) or your own business.
Bolt Food support works very efficiently, just send an email: poland-food@bolt.eu
Earnings in Bolt Food depend on factors such as location and the hours you deliver orders. The top Bolt Food couriers earn up to 5,000 PLN per month with City Drive.
No! In Bolt Food, there is no schedule. You work when you want and as many hours as you like. The app operates 7 days a week, from early morning to late evening (depending on the hours of operation of the restaurants it works with).
Bolt Food customers can pay for their order in the app or in cash to the courier.
At Bolt Food, the courier's earnings are divided into 2 parts: the delivery fee that the customer pays in the app and the part that Bolt subsidizes. The part from the customer is settled in Poland, so VAT is 23%, and the part from Bolt is settled in Estonia and there VAT is 0.
If the courier earned PLN 15, of which PLN 5 was from the customer, the net will be 10 + (5 - 23% VAT). Couriers see the customer's fee in the application as Delivery Fee.
To work with Wolt, you will need a bicycle backpack or a car bag (not necessarily with the Wolt logo). Once you complete 100 deliveries, you will be able to order from Wolt, for example, a t-shirt or rain pants. You will also need a bicycle, scooter, or car.
City Drive pays your advances for working with Wolt every week.
To work with Wolt, you must be 18 years old. You will also need a smartphone with a Polish SIM card and internet access, as well as identification documents and a vehicle. It is helpful if you know the basics of Polish or English. You will also need a fleet partner (City Drive).
Earnings in Wolt depend on when you work. Wolt recommends being online when the "traffic in the area" status is described as "hot" or "normal" - that's when there are many orders and you can earn more. The best Wolt couriers earn up to 10,000 PLN per month with City Drive!
No! There is no fixed schedule with Wolt. You work when you want and for how long you want. The operating hours of the app vary depending on the city you work in.
If such a situation occurs, please contact the Wolt Support Team, and they will send another courier to assist you.
Contact the Wolt Support Team. They will escalate your request and keep you updated on the progress.
You don't need to report anywhere that you want to take a break from delivering with Wolt. You can take breaks and vacations whenever you want. There's just one catch: If you don't make any deliveries for 60 days, Wolt will deactivate your account.
With Wolt, customers can pay either through the app or in cash to the courier, so it’s a good idea to carry some change with you.
The average weekly earnings in Uber Eats are currently around 900 PLN. The top performers at City Drive can even earn up to 9,000 PLN per month! It all depends on how many deliveries you complete. In Uber Eats, you can also expect additional bonuses, like delivering orders in rough weather conditions.
City Drive pays out Uber Eats advances once a week. The money will reach your account within a maximum of 4 business days after the app finalizes earnings (Monday), though in practice we usually send payouts every Tuesday.
Uber Eats collects 23% VAT calculated from the total sum of all bonuses, extras, or quests. The app displays the gross amount (including the 23% VAT). This tax will be paid to the Tax Office and is not an amount to be paid out.
If you don't have a "Help" section in the Uber Driver app menu, you can contact support through the form on the website: https://help.uber.com/.
No! Uber Eats is one of those apps where there is no schedule. You work whenever you want and put in as many hours as you like.
During the registration process, the Uber Eats app will require the CEIDG/KRS registration or Business License. This document is provided by the fleet partner. Please provide us (biuro@city-drive.pl) with the following information from the Uber Driver app:
- First name and last name
- Email address
- Phone number
- City and selected vehicle
Invitations from the partner will appear in the Uber Driver app's "Inbox", and once the CEIDG registration is accepted, it will be automatically added to your account. Please note that sometimes, after accepting the invitation, Uber may re-verify previously submitted documents.
In Uber Eats, cash payment is possible, so you need to have money to give the customer any necessary change. Remember that the customer is not obliged to pay the calculated amount, and polite delivery will allow you to earn tips :-)
You don't have to report a break from delivering for Uber Eats anywhere - you can simply stop delivering whenever you want. Come back when it's convenient for you.
Earnings in Glovo depend on the number of orders you fulfill. The more orders you deliver in the billing period, the more you will earn. Your earnings consist of the following elements: base rate, distance, waiting time, optional address change, bonuses, and challenges.
The top City Drive couriers earn up to 10,500 PLN per month in Glovo!
City Drive pays your Glovo advance weekly.
You have a choice - you can accept or reject orders, but keep in mind that it will likely affect your performance rating.
Everything you need as a courier can be found in the Glovo Store. Visit the website https://glovostore.com, choose the country you work in, create an account, log in and place an order.
In Glovo, you can transport orders from restaurants, partner stores (such as Biedronka, Auchan, Circle K, Carrefour), and almost anything that fits in your backpack. Customers may also request the transportation of documents or house keys. If you want to read more about this topic, visit the Glovo website.
In Glovo, the customer can pay for the order either in cash to the courier or through the application.
City Drive pays out Stuart advances every week. The money will hit your account every Wednesday.
At Stuart you work without a schedule. You can make deliveries 7 days a week during the operating hours of the app, which are from 8:00 AM to 12:00 AM. Stuart assigns you to specific restaurants, and you make deliveries within their area (=short trips).
In Stuart, you can work from the age of 16. Basic knowledge of Polish or English is also required. To work with the app, you need to have a work permit in Poland, a smartphone with Android 5+ or iOS 16.4+ system, any vehicle, and a delivery bag (minimum 60 liters). You will also need a fleet partner (City Drive) who will handle all the formalities.
Yes! When riding with Stuart, you can use any thermal bag with a minimum capacity of 60 liters. You can buy the equipment from us—visit our Equipment for couriers page.
You can earn up to 25 PLN gross per hour in Stuart. Keep in mind that your earnings are also influenced by multipliers and bonuses that you receive, such as combining multiple deliveries. The average monthly earnings for a Stuart courier in City Drive are 4,500 PLN.
The customer can pay for their order online, or directly to the courier with cash or card. If your smartphone has NFC, you don’t need a physical terminal — just download and set up the Viva Wallet Terminal app to accept card payments with your phone.
Stuart will help you with setting up the terminal on your phone. Here is the instruction they have prepared for you: https://shorturl.at/dlIJ4
City Drive pays the advances for work with Żabka Jush on a weekly basis. The money will be available in your account on Thursday or Friday.
In addition to the Dark Store shift supervisor, you have the option of contacting the support team in the Jush employee app.
To work with Jush, you must be at least 18 years old. You also need a phone and a vehicle (bicycle, car or scooter). You'll need a work permit in Poland, a valid ID document, and a fleet partner (City Drive). And one more thing! You must be able to communicate effectively in Polish or English.
Jush couriers receive a guaranteed base rate and attractive bonuses for orders. The best Jush couriers at City Drive earn over 10 000 PLN a month!
Yes! At Żabka Jush, you work on a schedule, shifts last at least 4 hours, and you make deliveries from 7:00 AM to 11:00 PM. At selected Dark Stores, you can also join a night shift that runs until 1:30 AM.
No, although the assortment is similar. You deliver orders from a hidden store or warehouse (the so-called Dark Store) - each day of work you start and end at this specific location. If you don't happen to have orders to deliver, you can relax in the chill area, brew yourself a cup of coffee or tea, charge your phone and heat up a meal.
All payments are made in the app - so the courier doesn't worry about it. In Jush there is no possibility to pay by cash or card at the courier.
